Reference

Legal Framework for Your khela8 Account

This page sets out how we handle your data, what rights you hold over your account information, and where to reach us if you need a policy-related answer.

Data ProtectionAccount RightsCookie DisclosureEligible RegionsContact Paths
khela8 Legal Framework for Your khela8 Account
DATA AND ACCOUNT HANDLING

How We Protect and Manage Your Information

We believe you should understand exactly what happens with the information tied to your khela8 account. Below we break down the six areas that matter most — from how we store your data to how you can request changes or removal. Every process here applies equally whether you funded via bKash, Nagad or Rocket.

Data Storage

Your personal details and transaction history are stored on encrypted servers. We retain records only as long as needed for regulatory compliance and your own dispute resolution.

Cookie Use

We use cookies to keep you logged in, remember your language and region preference, and measure how pages perform. You can adjust cookie settings through your browser at any time.

Account Security

Two-factor verification is available for every account. When you log in from a new device or change your withdrawal method, we send an OTP to the mobile number you registered.

Retention Policy

Inactive accounts are flagged after a defined dormancy window. Before any action is taken on a dormant account, we notify you via email and in-app message.

Your Rights

You may request a full copy of all data we hold on you, ask for correction of inaccurate details, or instruct us to delete your account entirely.

Who to Contact

For any data or policy request, reach our dedicated policy team through live chat, email or the in-app message centre. State your account email, the right you wish to exercise, and any supporting detail.

POLICY CONTACT PATHS

Reach Us About Any Legal Query

If you have a question about our legal policies, data handling, or want to exercise a right over your account information, these are the channels that connect you to the right team. We aim to acknowledge policy-related queries within one working day and resolve straightforward requests in the same window where possible.

Team online

Live Chat

Open our site on any mobile browser or desktop, tap the chat icon at the bottom-right corner, select the policy or account category, and a support agent will pick up your query. Available around the clock for account and legal questions.

Email Support

Send your request to our support email address with your registered account email in the subject line. Include the specific policy area — data access, deletion, cookie preferences — so we can route it to the correct team without back-and-forth.

In-App Message

From your account dashboard, open the message centre under settings and submit a policy request directly. This ties your query to your account record automatically, which speeds up identity verification and resolution time.

Common Questions About Our Legal Policies

These are the questions we hear most from account holders about their legal rights, data handling and how to make requests. Each answer reflects the current version of our policy documents.

Yes. Send a data access request through live chat, email or in-app message with your registered email. We verify your identity via OTP, then deliver a structured file containing your personal details, transaction logs and preference settings within a reasonable timeframe.

Submit an account deletion request through any support channel. Once we verify your identity and confirm no pending withdrawals exist, we remove your personal data from active systems. Certain records may be kept in archived form where regulation requires it.

Absolutely. Your eligibility to hold an account and use our services depends on the laws of your jurisdiction. We do not override local restrictions. If your region prohibits this type of platform, you should not register or fund an account through bKash, Nagad or Rocket.

After a defined dormancy period, we flag the account and send a notification to your registered email and in-app inbox. You can reactivate by logging in and completing an OTP verification step. No funds are forfeited without advance notice.

We use cookies for session management, language preference and internal analytics. We do not sell or share cookie data with third-party advertisers. You can disable non-essential cookies through your browser settings without losing core account functionality.

It is strongly recommended and prompted at registration. When you log in from a new device or change your withdrawal details, an OTP is sent to your registered mobile number. Enabling it permanently adds a layer of protection over your wallet balance and personal details.

Yes. Open the in-app message centre or contact live chat, specify the field that needs correction and provide supporting information. After identity verification, we update the record and confirm the change to you in writing through the same channel.

We notify you of material policy changes via the email address tied to your account and through an in-app notice. Minor formatting or clarification edits may not trigger a separate notice but will carry an updated revision date at the document header.

We do not share your payment transaction details with external parties for marketing purposes. Transaction data may be disclosed only where required by applicable regulation or where you explicitly authorise it as part of a dispute resolution process.

Our policy documents are governed by the jurisdiction under which we operate, which is stated in the terms themselves. If a local consumer-protection rule in your region conflicts with any clause, the local rule prevails to the extent required by law.