Reference

Terms Conditions That Apply to Every khela8 Account

These terms govern how you open, use and manage your khela8 account, how deposits through bKash, Nagad or Rocket are handled, and what obligations both you and we carry while your account is active.

bKash, Nagad, Rocket DepositsAccount EligibilityWallet & Withdrawal RulesDispute ResolutionData & Privacy Scope
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khela8 Terms Conditions That Apply to Every khela8 Account
POLICY HELP CHANNELS

Reach Us About Any Terms Query

If any clause in these terms is unclear, or if you believe your account has been affected by a policy change, contact us through one of the channels below. We handle terms-related queries separately from general support to keep response times short. Provide your registered wallet name and account username so we can pull up your records quickly.

Live Chat Open the chat widget from any page on the site. Select the Terms & Policy category so your message routes directly to the compliance queue rather than general support. You can attach screenshots of any wallet transaction you want to reference.
Email Send your query to our support email with the subject line including your username and the clause number in question. We respond within the same working day for policy disputes, longer only when document verification is needed.
Wallet Dispute Form If your dispute involves a bKash, Nagad or Rocket transaction that did not credit correctly, use the dedicated wallet dispute form in your account settings. Attach the mobile wallet confirmation screenshot and our finance team reviews it in priority order.
HOW WE PROTECT YOU

Data Handling and Account Security Under These Terms

These terms include obligations on our side as well. Below are the specific commitments we make to you regarding your data, your wallet activity, and the security of your account. Each point is enforceable under this agreement, and you can reference any item number if you raise a dispute through the channels above.

Encrypted Wallet Data

Every transaction record tied to your bKash, Nagad or Rocket wallet is encrypted in transit and at rest. We never store your mobile wallet PIN or app credentials on our servers.

Cookie Use

We use functional and analytics cookies to keep your session active and to understand how you navigate the lobby. You can adjust cookie preferences in your browser settings.

Account Retention

If your account stays inactive for twelve consecutive months with a zero balance, we archive it. Archived accounts can be reactivated by contacting support and completing identity verification again. Accounts with remaining balances are never archived without prior notification.

Identity Verification

We may request a photo ID and proof of wallet ownership at any point. This protects you from unauthorised access and helps us comply with anti-fraud obligations. Unverified accounts may have withdrawal limits applied until documents are reviewed.

Data Access Requests

You can request a copy of all personal data we hold about you by emailing our support channel with the subject line Data Request. We fulfil these within fourteen calendar days.

Change Notifications

Whenever we amend a material clause in these terms, we notify you via the email or phone number linked to your account. The notification includes a summary of what changed and the effective date.

Common Questions About These Terms

Below are answers to the questions account holders raise most often about our terms and conditions. If your question is not covered here, use the support channels listed above.

Yes. Every clause in this document applies regardless of whether you deposit through bKash, Nagad, Rocket or bank transfer. The payment method you choose does not alter your obligations or our commitments under the agreement.

We do not apply material changes silently. You receive a notification through your registered contact method before any amendment takes effect. Minor formatting or language corrections that do not affect your rights may be applied without individual notice.

Your funds remain held in the suspended account until our compliance team finishes reviewing the case. If the suspension is confirmed, we return eligible funds to the original wallet used for deposit. If cleared, we reinstate full access.

Eligibility depends on your local law and whether your specific region is within our supported areas. We cannot confirm blanket eligibility for all locations. You are responsible for verifying your own legal position before creating an account.

Go to your account settings and select the close account option. You will be prompted to choose a withdrawal method — typically the same bKash, Nagad or Rocket wallet you used for deposits. Remaining eligible funds are sent after final verification.

After closure, we retain transaction records and identity documents for the period required by applicable regulations. Personal details that are not legally required for retention are deleted or anonymised within thirty days of account closure.

You can raise a dispute through our live chat, email, or wallet dispute form. Reference the clause number and explain your concern. Our compliance team reviews disputes individually and responds with a written outcome.

No. This single document covers your entire relationship with khela8, including slots, live casino tables, sportsbook markets such as cricket and football, and crash games like Crash HotSpin. There is no separate agreement per product.

Submit a wallet dispute through the form in your account settings. Attach the confirmation screenshot from your mobile wallet app showing the completed transfer. Our finance team prioritises these and resolves most within the same business day.

We require that you are of legal age as defined by your jurisdiction. Additionally, we may ask for identity verification at any time. Providing false identity information is grounds for immediate suspension and forfeiture of any promotional credits.

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