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How khela8 Handles Your Personal Information

We collect only what we need to run your account and process payments through bKash, Nagad and Rocket. This policy explains what data we hold, why we hold it, how long we keep it, and what you can do about it.

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khela8 How khela8 Handles Your Personal Information
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you have questions about how we process your personal information, or you want to make a data request, we have clear channels open for you. Our support team handles privacy queries with the same priority as account or payment issues, so you will not be passed around or left waiting.

Live Chat Open live chat from any page on the site. Select the privacy or data query category and a support agent will connect with you directly.
Email Support Send your privacy request to our support email address listed in your account settings. Include your registered mobile number and a brief description of your request. We respond to data-related emails within the same working cycle as general account queries.
Account Settings Panel Inside your account dashboard, navigate to the privacy section where you can view what data we hold, download a copy of your transaction history, or submit a deletion request directly. Changes to contact details and notification preferences also sit here.
DATA HANDLING PRACTICES

How We Protect and Manage Your Information

We apply layered protections to the data you share with us, from the moment your bKash or Nagad deposit reference arrives to the point where session logs are archived. Below are the specific practices we follow to keep your information handled properly.

Encryption in Transit

All data moving between your device and our servers travels through encrypted channels. This covers login credentials, payment confirmations from bKash, Nagad or Rocket, and any personal details you update in your account panel.

Cookie Management

We use session cookies to keep you logged in and preference cookies to remember your language and lobby layout. You can clear or block cookies through your mobile browser settings.

Account Verification Steps

Before processing a withdrawal, we verify your identity against the mobile number and payment method you registered with. This prevents unauthorised access to your wallet balance and ensures funds go back to the correct bKash, Nagad or Rocket account.

Data Retention Policy

Transaction records and account activity logs are kept for the duration required under applicable regulations in the jurisdictions we serve. Once that period ends, records are either anonymised for internal analytics or permanently deleted from active storage.

Third-Party Data Sharing

Payment processors and identity verification partners receive only the data fields they need to complete their specific task. They cannot use your information for their own marketing, and their access expires once the transaction or check is finalised.

Your Right to Request Changes

You can ask us to correct inaccurate personal details, export a machine-readable copy of your data, or request deletion of your account and associated records. Submit these requests through live chat, email or the account settings panel described above.

Common Questions About Your Data at khela8

We get regular questions from account holders about what happens to their information. Below are direct answers to the queries that come up most often. If your question is not here, reach out through live chat or email.

We collect your name, mobile number, email address, and the payment reference details from bKash, Nagad or Rocket that you use for your initial deposit. We also log your device type, IP address and browser version for security purposes.

Your mobile number ties to your bKash, Nagad or Rocket wallet, which is how we verify deposits and send withdrawals back to you. Without it, we cannot confirm that the person requesting a payout is the actual account holder.

No. We do not sell or rent your personal information to third parties for their marketing campaigns. Data shared with payment processors or verification partners is limited to what they need to complete a specific transaction or check.

We retain transaction records for the period required by applicable regulations in regions where we operate. After that window closes, records are anonymised or permanently deleted. You can request a data export at any time before deletion.

Yes. Submit a deletion request through live chat, email or the privacy section in your account settings. Once verified, we remove your personal details from active systems. Some anonymised records may remain where regulatory retention applies.

We use session cookies for login persistence and preference cookies for layout and language choices. You can block or clear them in your browser settings. Blocking session cookies means you will need to re-enter your credentials each time you visit.

Go to the account settings panel and edit your name, email or mobile number directly. For changes to payment-linked details like your registered bKash number, contact support through live chat so we can verify the update securely.

Yes. Payment references travel through encrypted channels between your device and our servers. We do not store your full wallet PIN or bKash login credentials — only the transaction reference and amount needed to credit your account.

Access and eligibility depend on your local law and eligible regions. The data handling standards described here apply uniformly to all users, but specific rights like data portability or erasure timelines may vary based on the jurisdiction you are in.

We post updates on this page with a revised date at the heading. If a change materially affects how we use your existing data, we will also notify you through the email address or mobile number linked to your account.

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